How a Simple Neck Label Revealed a Bigger Quality Problem

I visited Hong Kong today to meet a client whose company is based in Central. To make things convenient, she set our meeting at a Starbucks near the MTR station. Over a cup of coffee, she took out a T-shirt and told me:

“This was made by a factory in Shenzhen, but the quality isn’t right.”

The moment I saw the logo, I recognized it — it belonged to a premium spirits brand. We previously manufactured hats for the same brand, so I knew exactly what level of quality they expect. When a bottle costs thousands of RMB, every branded item must reflect that same standard.

The Quality Issue

It didn’t take long to identify the problem:
the neck label was sewn crooked.

This usually happens when a factory prints garment labels, cuts them with scissors, and sews them on quickly — a common practice among e-commerce production lines. It saves time and cost, but it sacrifices precision.

How to Prevent This

To avoid such issues, brands need to:

• Communicate their product positioning clearly

• Specify all details for fabric, trims, and workmanship

• Align pricing with the quality expectations

Quality always comes from clarity and professionalism — on both sides.

My client appreciated the explanation and said with a smile:
“If you’re looking for a reliable industrial parts supplier, feel free to contact me anytime.”

At our company, we help brands protect their image by delivering consistent, dependable apparel manufacturing — from hats to T-shirts and beyond.